Refund policy

Return and Refund Policy
We handle returns on a case-by-case basis with the goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. Items returned in unused conditions will be eligible for a full refund, if received by us within 30 days of the original date upon which we shipped the goods to your destination. The shipping cost of returns to our warehouse will be the responsibility of the customer.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at info@medbracesdirect.com so we can evaluate the issue and address it.

Exceptions / Non-returnable Items
Items that have been used or worn will not be eligible for a return.

Exchanges
If you wish to exchange an item, please contact us at info@medbracesdirect.com.

Contact Us
If you have any questions or concerns, feel free to reach out to us at info@medbracesdirect.com.